Safety Protocols
All policies will be effective as of the reopening of Palm Wellness and will remain in place indefinitely. Individual policies will be modified or discontinued as prudent over time.
1. Reopening
A. Acupuncture and Private Pilates Sessions
i. We will reopen at first solely for Acupuncture and Private Pilates Sessions and will schedule no more than 1 patient/or client in the office at any time.
ii. Only scheduled patients will be permitted entry.
iii. We will have admin team coverage while open.
B. Virtual Sessions
i. We will continue to offer live virtual pilates sessions throughout the reopening phases.
ii We will continue to offer Telemedicine appointments throughout the reopening phases.
iii. We will continue to offer the Virtual and Telemedicine platform indefinitely.
C. Appointment Check-in
i. All Patients and Clients will be screened using the Covid-19 Health Screening Questionnaire prior to their appointment. We reserve the right to not treat anyone that is presenting any Covid-19 symptoms, or anyone who has been in contact with someone who is displaying Covid-19 symptoms, also anyone who has an active allergy response to the environment, and/or who may have returned from traveling within 14 days.
2. Common Areas and Start Times
A. All acupuncture and pilates sessions will be limited to 50 minutes duration to allow time for cleaning and sanitization between clients.
B. All acupuncture and pilates sessions will have staggered start times by at least 15 minutes to avoid multiple clients being in the common areas at the same time.
C. Patients and Clients will not be allowed to enter the office until their appointment time.
i. Patients and clients temperatures will be checked on the front porch before entry. Patient and Clients that have a temperature above 99 degrees F will be asked to reschedule their appointment for a later date.
ii. Patient and Clients are not allowed to bring guests, children, etc. to wait for them in the lobby during their session.
iii. Patients and Clients cannot remain in the waiting area to socialize etc. after their session is complete.
3. Personal Protective Equipment
A. Employees
i. All employees will be required to wear a face mask that covers the nose and mouth at all times when interacting with clients. This can be a respirator mask, cloth mask, or surgical mask. Masks will be provided if you do not have your own.
ii. Disposable Gloves will be provided.
iii.Employees are not required to wear gloves at all times, as frequent
hand washing and sanitization is more consistent and effective at preventing microorganism spread; however, when performing acupuncture, employees will wear gloves.
iv. Employees may elect to wear gloves at all times, as long as sanitary practices are followed regarding sanitizing and changing gloves as needed (described below).
v. Pilates clients may request that pilates instructors wear gloves for their sessions. Employees are required to comply with clients’ requests for glove use.
B. Clients
i. All clients will be required to wear a face mask that covers the nose and mouth at ALL times while in the office. (This includes during an acupuncture treatment as well as a pilates session). This can be a respirator mask, cloth mask, or
surgical mask.
ii. Disposable Gloves can be provided.
iii. Patient and Clients are not required to wear disposable gloves in the office. Should they desire to do so, we will provide gloves.
iv. Patient and Clients who enter the office wearing disposable gloves will be asked to
sanitize or change their gloves in the office.
4. Hand-Washing and Sanitizing
A. Employees are required to wash their hands or use hand sanitizer upon:
i. Entering the office
ii. Using the restroom
iii. Beginning a session
iv. Ending a session
v. Touching their face
vi. Touching common area equipment (computers, iPads, etc.)
B. To be effective, hand washing must use soap and be done for a minimum of 20 seconds.
i. Patient and Clients will be asked to wash their hands upon entering the office.
ii. Alcohol-based sanitizer will be provided, but we do not feel this is proper replacement for hand washing, particularly when there is access to soap and water.
C. We will not have common area equipment available for clients to use (sign-in iPads, etc.)
i. We will continue to use the iPad for payment and scheduling, but we will either fill it out for the client or email a link to the client for them to complete on their own device.
5. Social distancing
A. We will encourage clients to maintain 6' distance from each other throughout the office.
B. Waiting room seating will remain as is and we will discourage congregation.
6. Symptoms
A. Employees should not come into the studio if displaying any of the following symptoms:
i. Coughing
ii. Sneezing
iii. Runny Nose / Excess Mucus
iv. Fever
Employees who display any of these symptoms will be sent home.
B. Patients and Clients will be advised to not come into the studio with any of the following symptoms and will be required to leave if symptoms are prevalent:
i. Coughing
ii. Sneezing
iii. Runny Nose / Excess Mucus
iv. Fever
7. Cleaning and Sanitizing
A. We are following the CDC guidelines to clean equipment first with soap and water and then using a disinfectant spray that is specifically approved by the EPA to kill the novel Coronavirus.
B. Common areas
i. We will use Lysol/Clorox/Hydrogen wipes, Benefect Disinfectant, Clorox Bleach/Water solution or equivalent for common area surfaces and equipment.
ii. Common areas, high touch surfaces, door handles, bathroom, etc, will be cleaned and sanitized after each patient/client as well.
iii. The entire office will be cleaned by our Cleaning Provider on a normal schedule.
C. Pilates and acupuncture equipment
i. All Reformer straps have been laundered and/or replaced before opening. We will have extra straps to change out after each client and then will wash used straps daily. We will send clients information to purchase their own straps.
ii. The studios have been thoroughly cleaned and disinfected prior to reopening.
iii. We will use soap and water followed by Benefect Disinfectant for all equipment, props and room items.
iv. Instructors and Practitioners are required to clean and sanitize all equipment, props, etc. that were used by or touched by patients/clients in their sessions using the above mentioned Disinfectant cleaners after each session.
v. Equipment will be deep-cleaned by our Cleaning Provider weekly.
D. The Admin team is responsible for sanitizing common area surfaces, bathroom, door handles, and equipment at the end of each shift and as needed during the shift.
8. Reporting
A. All employees are required to immediately communicate any report of symptoms or COVID-19 exposure/diagnosis of an employee, contractor, patient/ client to Management.
i. Employees are not permitted to discuss this information with anyone else.
1. Reopening
A. Acupuncture and Private Pilates Sessions
i. We will reopen at first solely for Acupuncture and Private Pilates Sessions and will schedule no more than 1 patient/or client in the office at any time.
ii. Only scheduled patients will be permitted entry.
iii. We will have admin team coverage while open.
B. Virtual Sessions
i. We will continue to offer live virtual pilates sessions throughout the reopening phases.
ii We will continue to offer Telemedicine appointments throughout the reopening phases.
iii. We will continue to offer the Virtual and Telemedicine platform indefinitely.
C. Appointment Check-in
i. All Patients and Clients will be screened using the Covid-19 Health Screening Questionnaire prior to their appointment. We reserve the right to not treat anyone that is presenting any Covid-19 symptoms, or anyone who has been in contact with someone who is displaying Covid-19 symptoms, also anyone who has an active allergy response to the environment, and/or who may have returned from traveling within 14 days.
2. Common Areas and Start Times
A. All acupuncture and pilates sessions will be limited to 50 minutes duration to allow time for cleaning and sanitization between clients.
B. All acupuncture and pilates sessions will have staggered start times by at least 15 minutes to avoid multiple clients being in the common areas at the same time.
C. Patients and Clients will not be allowed to enter the office until their appointment time.
i. Patients and clients temperatures will be checked on the front porch before entry. Patient and Clients that have a temperature above 99 degrees F will be asked to reschedule their appointment for a later date.
ii. Patient and Clients are not allowed to bring guests, children, etc. to wait for them in the lobby during their session.
iii. Patients and Clients cannot remain in the waiting area to socialize etc. after their session is complete.
3. Personal Protective Equipment
A. Employees
i. All employees will be required to wear a face mask that covers the nose and mouth at all times when interacting with clients. This can be a respirator mask, cloth mask, or surgical mask. Masks will be provided if you do not have your own.
ii. Disposable Gloves will be provided.
iii.Employees are not required to wear gloves at all times, as frequent
hand washing and sanitization is more consistent and effective at preventing microorganism spread; however, when performing acupuncture, employees will wear gloves.
iv. Employees may elect to wear gloves at all times, as long as sanitary practices are followed regarding sanitizing and changing gloves as needed (described below).
v. Pilates clients may request that pilates instructors wear gloves for their sessions. Employees are required to comply with clients’ requests for glove use.
B. Clients
i. All clients will be required to wear a face mask that covers the nose and mouth at ALL times while in the office. (This includes during an acupuncture treatment as well as a pilates session). This can be a respirator mask, cloth mask, or
surgical mask.
ii. Disposable Gloves can be provided.
iii. Patient and Clients are not required to wear disposable gloves in the office. Should they desire to do so, we will provide gloves.
iv. Patient and Clients who enter the office wearing disposable gloves will be asked to
sanitize or change their gloves in the office.
4. Hand-Washing and Sanitizing
A. Employees are required to wash their hands or use hand sanitizer upon:
i. Entering the office
ii. Using the restroom
iii. Beginning a session
iv. Ending a session
v. Touching their face
vi. Touching common area equipment (computers, iPads, etc.)
B. To be effective, hand washing must use soap and be done for a minimum of 20 seconds.
i. Patient and Clients will be asked to wash their hands upon entering the office.
ii. Alcohol-based sanitizer will be provided, but we do not feel this is proper replacement for hand washing, particularly when there is access to soap and water.
C. We will not have common area equipment available for clients to use (sign-in iPads, etc.)
i. We will continue to use the iPad for payment and scheduling, but we will either fill it out for the client or email a link to the client for them to complete on their own device.
5. Social distancing
A. We will encourage clients to maintain 6' distance from each other throughout the office.
B. Waiting room seating will remain as is and we will discourage congregation.
6. Symptoms
A. Employees should not come into the studio if displaying any of the following symptoms:
i. Coughing
ii. Sneezing
iii. Runny Nose / Excess Mucus
iv. Fever
Employees who display any of these symptoms will be sent home.
B. Patients and Clients will be advised to not come into the studio with any of the following symptoms and will be required to leave if symptoms are prevalent:
i. Coughing
ii. Sneezing
iii. Runny Nose / Excess Mucus
iv. Fever
7. Cleaning and Sanitizing
A. We are following the CDC guidelines to clean equipment first with soap and water and then using a disinfectant spray that is specifically approved by the EPA to kill the novel Coronavirus.
B. Common areas
i. We will use Lysol/Clorox/Hydrogen wipes, Benefect Disinfectant, Clorox Bleach/Water solution or equivalent for common area surfaces and equipment.
ii. Common areas, high touch surfaces, door handles, bathroom, etc, will be cleaned and sanitized after each patient/client as well.
iii. The entire office will be cleaned by our Cleaning Provider on a normal schedule.
C. Pilates and acupuncture equipment
i. All Reformer straps have been laundered and/or replaced before opening. We will have extra straps to change out after each client and then will wash used straps daily. We will send clients information to purchase their own straps.
ii. The studios have been thoroughly cleaned and disinfected prior to reopening.
iii. We will use soap and water followed by Benefect Disinfectant for all equipment, props and room items.
iv. Instructors and Practitioners are required to clean and sanitize all equipment, props, etc. that were used by or touched by patients/clients in their sessions using the above mentioned Disinfectant cleaners after each session.
v. Equipment will be deep-cleaned by our Cleaning Provider weekly.
D. The Admin team is responsible for sanitizing common area surfaces, bathroom, door handles, and equipment at the end of each shift and as needed during the shift.
8. Reporting
A. All employees are required to immediately communicate any report of symptoms or COVID-19 exposure/diagnosis of an employee, contractor, patient/ client to Management.
i. Employees are not permitted to discuss this information with anyone else.